Mercure Sydney Macquarie Park

Having to check into the hotel near midnight it was comforting to be greeted at the all day and night desk through a well lit entrance without the awkwardness of passwords or numbers to find. The pleasant manners of my first experience at the front desk was repeated by each person throughout my 3 day stay. Nothing was too much trouble. The room was clean, smelled fresh and was well furnished. The shower was really good and the bathroom well lit. The delicious espresso coffee and snacks always available was a deffinite plus.

My husband was having an operation at Macquarie University Hospital so I booked for 2 nights so we didn’t have the stress of travelling. The hotel was ideally situated near the hospital so that we could walk there. It was convenient for me to be able to return to the hotel and not have to drive home every day ( over an hour away). The facilities at the hotel were good. The rooms were a good size. The bathroom could do with a bit of an update but was very clean and well equipped. The bed was comfortable but felt a bit rickety. The staff were excellent. They could not do enough for you. I did not have breakfast but it looked to be lovely. Lots of choices. I observed the breakfast staff doing a really good job. They would clear the tables and clean and deodorize the tables after each person was finished their breakfast. You could tell that the server took pride in his work, very impressive. The parking fee was reasonable, I was concerned that my husband wouldn’t be discharged from hospital before checkout time so was willing to pay for a further days parking but the staff said not to worry, it was complimentary. As it turned out we were only a few minutes over the time. I was impressed by that. I would certainly stay here again, and would recommend it to anyone.

Nice and clean rooms were nice and parking was easy

The check in young man was lovely as was the younger fremale during the day. However tge older male and female at tge desk were quite rude & dismissive.

This is the 6th time I’ve stayed at this property due to being so close to the hospital. Each time has been a pleasant experience, but this last time has been exceptional! Plans had changed upon release so I booked in for an overnight. From the moment I gingerly walked in the ladies at reception were amazing. Changing my accommodation to ground floor, upgrading my room- NOTHING was too much trouble. Smiles from all staff, even the young gentleman working in the restaurant- Thankyou!